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50 East Main Street
Freehold, NJ 07728
9-1-1 Communications Center
The Monmouth County Sheriff's Office-Communications Division operates 2 centers located in Freehold, NJ and Neptune, NJ. Our center employs 90 Full time staff members and answers 9-1-1 calls for 46 local jurisdictions and 1 military facility within Monmouth County. Our state of the art dispatch center featuring 36 dispatch consoles dispatches, 19 full time Police Departments which includes the Sheriff's Officers, 56 Fire Departments, and 28 First Aid Squads. The county also provides back up for 7 agencies.
In 2012, our agency answered 603,916 calls in which 192,814 were 9-1-1 calls for help. All of our staff is trained as Emergency Medical Dispatchers, Emergency Communication officers, and NCIC terminal operators.
The Communications Division utilizes Zetron Phone and Radio touch screen consoles at all 18 positions in the Freehold site. The Shore Area Communications Center located in Neptune utilized Telex Radio and Cassidian Phone at all 18 positions.
In September, 2012 the communications division updated it's Computer Aided Dispatch (CAD) system to Spillman. 18 agencies share Public Safety Software and Records Management Software with the Sheriff's Office. This includes 34 Public Safety Mobile, 8 field reporting and 77 agencies receiving Rip & Run Alerts.